Introduction
Welcome to Fynel. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our data practices for the Fynel mobile application ("App").
By using Fynel, you agree to the collection and use of information in accordance with this policy.
⚠️ Important: Third-Party AI Service
Fynel uses OpenAI's services to provide AI chat functionality. When you use our AI chat features, your messages are sent to OpenAI (a third-party company based in the United States) to generate responses. OpenAI processes your data according to their own privacy policy.
You will be asked for explicit consent before any chat messages are sent to OpenAI. You can manage this consent at any time through the Privacy Center in the app.
Information We Collect
1. Information You Provide
- Profile Information: Nickname, bio, and profile picture (optional)
- Chat Messages: Messages you send in conversations with AI companions
- Preferences: Your selected AI companion personalities and app settings
- Feedback: Any feedback or support requests you submit
2. Automatically Collected Information
- Device Information: Device type, operating system version, and app version
- Usage Data: App features used, session duration, and interaction patterns
- Crash Reports: Technical data when the app crashes to help us improve stability
3. Information We Do NOT Collect
- We do not collect your real name, email address, or phone number (unless you provide it in feedback)
- We do not access your contacts, photos, or other personal files without explicit permission
- We do not track your location
How We Use Your Information
1. To Provide AI Chat Services
With Your Consent: When you agree to use AI chat features, we send your chat messages to OpenAI to generate AI responses. This is essential for the core functionality of the app.
2. To Improve the App
- Analyze usage patterns to enhance user experience
- Fix bugs and improve app performance
- Develop new features based on user needs
3. To Communicate With You
- Respond to your support requests and feedback
- Send important updates about the app or this Privacy Policy
Data Sharing and Third-Party Services
🤖 OpenAI (Third-Party AI Service Provider)
What We Share: Your chat messages and conversation history
Purpose: To generate AI responses for your conversations
Location: OpenAI is based in the United States
Their Privacy Policy: https://openai.com/privacy
Your Control: You must explicitly consent before any data is sent to OpenAI. You can revoke this consent at any time in the app's Privacy Center.
Other Third-Party Services
We may use the following services:
- Analytics Services: To understand app usage and improve performance (data is anonymized)
- Crash Reporting: To identify and fix technical issues (no personal information is included)
We Do NOT:
- Sell your personal information to third parties
- Share your data for advertising purposes
- Share your data with third parties without your consent (except as required by law)
Your Privacy Rights and Choices
1. Control AI Data Sharing
- Initial Consent: You will be asked for consent before your first AI chat message is sent
- Manage Anytime: Go to Profile > Data & Privacy > AI Data Sharing Control to enable or disable AI features
- Effect of Disabling: If you disable AI data sharing, chat features will not be available
2. Access and Update Your Information
- View and edit your profile information in the app
- Update your preferences and settings at any time
3. Delete Your Data
- Delete your account through Profile > Delete Account
- Contact us at support@fynel.com to request complete data deletion
- Note: Data already sent to OpenAI is subject to their data retention policies
4. Opt-Out of Analytics
- You can disable analytics tracking in your device settings
- This will not affect core app functionality
Data Security
We take reasonable measures to protect your information:
- Encryption: Data transmitted between the app and our servers is encrypted using industry-standard protocols (HTTPS/TLS)
- Secure Storage: Data stored on your device is protected by iOS security features
- Access Controls: Limited access to user data within our organization
- Regular Updates: We regularly update our security practices
Important: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
- Profile Data: Retained until you delete your account
- Chat Messages: Stored locally on your device; sent to OpenAI when you use AI features (subject to OpenAI's retention policies)
- Usage Data: Retained for up to 12 months for analytics purposes
- After Account Deletion: We delete your data within 30 days, except where required by law
Children's Privacy
Fynel is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fynel.com, and we will delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where OpenAI is based. These countries may have different data protection laws than your country. By using Fynel, you consent to such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date at the top of this policy
- Sending an in-app notification for significant changes
Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:
- Consent: For sending chat messages to OpenAI (you can withdraw consent at any time)
- Contract Performance: To provide the app services you've requested
- Legitimate Interests: To improve the app and ensure security
- Legal Obligations: To comply with applicable laws
Your Rights Under GDPR
If you are in the EEA, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at support@fynel.com.
California Privacy Rights (CCPA)
If you are a California resident, you have the following rights:
- Right to Know: Request information about data we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@fynel.com
- Response Time: We aim to respond to all inquiries within 7 business days
Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
📋 Summary of Key Points
- We use OpenAI to provide AI chat features - you must consent before data is shared
- You can manage your data sharing preferences at any time in the Privacy Center
- We do not sell your personal information
- You can delete your account and data at any time
- Contact us at support@fynel.com with any questions